Terms of Service

SaaS — Terms of Service
Version 2026-03-26

These Terms of Service (“Terms”) govern your access to and use of the SaaS platform (“Service”) operated by DEW Diligence, LLC (“Licensor,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms. If you are acting on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

These Terms are incorporated into and subject to the Software License Agreement. In the event of a conflict between these Terms and the Software License Agreement, the Software License Agreement governs.

1. Accounts and Registration

To access the Service, you must register for an account through our identity provider. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorized access to or use of your account.

You may not share account credentials with others. Accounts are personal to each Authorized User and may not be transferred. We reserve the right to suspend or terminate accounts that appear to be shared or that are used in violation of these Terms.

2. Your Responsibilities

You are responsible for:

• All content and data you submit to the Service (“Customer Data”), including its accuracy, legality, and appropriateness;
• Ensuring that your use of the Service complies with all applicable laws, regulations, and industry standards, including those governing AI systems in your jurisdiction;
• Configuring and maintaining appropriate access controls, role assignments, and governance workflows within your workspace;
• Ensuring all Authorized Users within your organization comply with these Terms and the Acceptable Use Policy;
• Maintaining the security of your authentication credentials and promptly reporting suspected incidents.

3. Subscription and Access

The Service is offered across four Subscription Tiers: JOURNEY, PRO, BUSINESS, and ENTERPRISE. Features, seat limits, and operational scope vary by tier and are described at nythora.ai/pricing. Your access to specific modules and capabilities is enforced server-side and reflects your active subscription tier.

The JOURNEY tier is provided for evaluation and guided learning only. It does not constitute a production governance program and should not be represented as such in regulatory submissions, audits, or board disclosures.

4. Fees and Billing

Fees for paid tiers are set forth in your subscription confirmation or order form. All fees are due in advance in the currency stated in your order. Fees are non-refundable except as required by applicable law or as expressly stated herein. Licensor may update fees for renewal periods with thirty (30) days’ notice. Continued use after the effective date of a fee update constitutes acceptance.

Invoices unpaid more than fifteen (15) days past their due date may result in service suspension. Licensor may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.

5. Acceptable Use

Your use of the Service is governed by the Acceptable Use Policy, incorporated herein by reference. You agree not to use the Service for any unlawful, abusive, or harmful purpose. Violations of the Acceptable Use Policy may result in immediate suspension or termination of access without prior notice.

6. Service Availability

Licensor targets high availability for the Service but does not guarantee uninterrupted access. Scheduled maintenance will be announced in advance where practicable. Licensor will use commercially reasonable efforts to restore service following unplanned outages. Licensor is not liable for service interruptions caused by circumstances outside its reasonable control, including third-party infrastructure providers, internet connectivity failures, or force majeure events.

7. AI Features and Copilot

The Service includes AI-powered features, including the AI-Assistant and agentic workflow support. AI-generated outputs are provided for informational and operational support purposes only and do not constitute legal, regulatory, financial, or professional advice. You are responsible for independently verifying AI-generated outputs and for all decisions made based on them. Licensor makes no representation that AI outputs are accurate, complete, current, or suitable for any particular purpose.

PII detection and anonymization features are provided as a risk-reduction tool; they do not guarantee that all personal data is identified or removed. You retain responsibility for ensuring that data submitted to AI features complies with applicable privacy obligations.

8. Third-Party Services and Integrations

The Service may integrate with or link to third-party services. Your use of third-party services is subject to those services’ own terms and privacy policies. Licensor is not responsible for the availability, content, security, or practices of third-party services.

9. Changes to the Service

Licensor may modify, enhance, or discontinue features of the Service at any time. Licensor will provide thirty (30) days’ notice before materially reducing functionality included in a paid subscription tier. Licensor may add new features or modify free-tier features without prior notice.

10. Updates to These Terms

Licensor may update these Terms by publishing a new version and incrementing the bundle version. You will be required to re-acknowledge the updated Terms before continuing to use the Service. Your continued use after acceptance constitutes agreement to the updated Terms.

11. Suspension and Termination

Either party may terminate these Terms and the associated subscription in accordance with the Software License Agreement. Upon termination, your right to access the Service ceases. You may export your Customer Data for thirty (30) days following termination. Sections that by their nature should survive (confidentiality, intellectual property, disclaimers, limitation of liability) will survive termination.

12. Disclaimer

THE SERVICE IS PROVIDED “AS IS.” LICENSOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. USE OF THE SERVICE DOES NOT GUARANTEE REGULATORY COMPLIANCE OR LEGAL DEFENSIBILITY; YOU ARE RESPONSIBLE FOR ENSURING YOUR GOVERNANCE PROGRAM MEETS APPLICABLE LEGAL AND REGULATORY REQUIREMENTS.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. LICENSOR’S AGGREGATE LIABILITY WILL NOT EXCEED THE FEES PAID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Governing Law

These Terms are governed by the laws of the State of Pennsylvania, United States, without regard to conflict of law principles. Disputes shall be resolved pursuant to the dispute resolution provisions in the Software License Agreement.

15. Contact

For questions about these Terms, contact us at [email protected].